Customer Service
Contacting Us
At Ottomanelli Brothers, your complete and total satisfaction is important to us. You may contact us in any of the following ways:

By phone:

By mail:
Ottomanelli Brothers

1549 York Avenue
New York, NY 10028

By email:
Please submit email at

Email responses may take up to 48 hours. If you have a time-sensitive need, please contact us via phone (1.888.OTTOBRO).

In person:
When in New York City, visit us at Ottomanelli Brothers, 1549 York Avenue (corner of 82nd Street). Our store hours are:

Monday–Friday 6:30am – 6:30pm

Saturday 6:30am – 6:00pm

Sunday Closed

Ottomanelli's Guarantee
Your complete and total satisfaction is our first priority. Any purchase from Ottomanelli Brothers comes with a 100% unconditional guarantee.

If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery. Check your order confirmation for scheduled delivery date. Contact Customer Service by calling 1.888.OTTOBRO, or by sending an e-mail to

Return Policy
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone or e-mail.

Shipping Policies
When ordering beef, lamb, veal, pork, and poultry Ottomanelli's are always delivered to you fresh. Orders are individually vacuum-sealed and surrounded by gel packs in a Styrofoam cooler.

We custom prepare each meat order and ship it to you via either Federal Express or UPS Overnight Service .

Delivery and satisfaction are always guaranteed—part of our commitment to superior customer service.
Chateaubriand, the Queen of Roasts. Easy to prepare, delicious, tender and oven ready.
Italian American Restuarants with a Family Tradition.
~Since 1900~

Three NY Locations

• New Carnegie Hill News
• New York Magazine
• New York Times
• Town & Country
• ZAGAT Survey
OTTOMANELLI BROTHERS • 1549 York Avenue (Corner of 82nd Street) • T: 212.772.7900 • F: 212.772.8436